Globally Service Economy is the biggest in most countries compared to manufacturing or agriculture. If you are providing a service in the market place, one of the most effective ways to bring /retain customers is to a 'Trusted Advisor'.
Consulting companies have mastered this almost to an art form. The basic principle is to offer unbiased expert advise ( not asking for anything in return) on client problems. Some of these problems may be known and some may be unknown.
A true consultant offers this advice to clients to help prevent/navigate/resolve the problems in an effective way. When this happens, client reposes their trust with the consultant in their times of crisis.
If you are in the service industry, how well are you regarded as a 'Trusted Advisor' to your clients who may or may not be hiring you?
Do they think of you as the 'go-to' person for advice/help in their times of need?
What would it take to build this skill and reputation as a 'Trusted Advisor?
Saturday, February 1, 2014
Positivity and Perseverance
"When you are searching for honey , you must expect to be stung by bees!"
Honey is sweeter when it the path to get it is tougher and is ridden with obstacles.
Many careers and jobs need the two qualities in the title to become successful.
Whether you are trying to create a new product/offering to differentiate, whether you are trying to crack open a customer account , whether you are trying to find the right job that satisfies you, whether you are trying to reach any goal worth pursuing....
Most often you would come across surprises, failures, obstacles, rejections, criticisms and so on....
Easiest reaction is to get demotivated, blame yourself, personalise failure, blame it on the world, give up.....
Pretty much every successful actor got rejected for roles early. Many successful executives have been fired from their companies. Most artists have seen failures as often as they see the sunrise.
Examples: Steve jobs ( fired from Apple), Amitabh Bachchan ( rejected by All India Radio), Sports team captains ( crucified for every failure), Film actors who struggle so much for their first break....
How did they react to these?
The famous names we hear today have all dusted up, changed course, altered their ideas, tried something differently and fought another day.
'Positivity and perseverance' - truly valuable traits!
Honey is sweeter when it the path to get it is tougher and is ridden with obstacles.
Many careers and jobs need the two qualities in the title to become successful.
Whether you are trying to create a new product/offering to differentiate, whether you are trying to crack open a customer account , whether you are trying to find the right job that satisfies you, whether you are trying to reach any goal worth pursuing....
Most often you would come across surprises, failures, obstacles, rejections, criticisms and so on....
Easiest reaction is to get demotivated, blame yourself, personalise failure, blame it on the world, give up.....
Pretty much every successful actor got rejected for roles early. Many successful executives have been fired from their companies. Most artists have seen failures as often as they see the sunrise.
Examples: Steve jobs ( fired from Apple), Amitabh Bachchan ( rejected by All India Radio), Sports team captains ( crucified for every failure), Film actors who struggle so much for their first break....
How did they react to these?
The famous names we hear today have all dusted up, changed course, altered their ideas, tried something differently and fought another day.
'Positivity and perseverance' - truly valuable traits!
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